These terms and conditions apply to all transactions made at dougiesdogtreats.co.uk. Please take time to read them carefully and note they do not affect your statutory rights.
Each time you place an online order with us you will be asked to agree to our current terms and conditions. Please ensure that you are familiar with these as they are subject to change at any time.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Privacy & Cookie Policy. These terms and conditions only cover the www.dougiesdogtreats.co.uk website.
Any other websites which are linked to dougiesdogtreats.co.uk, are governed by their own terms and conditions. We accept no responsibility or liability for the content or the operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
This Website
Dougie’s Dog Treats own the intellectual property rights in all material and content on this website. You may use, download, copy, publish, transmit or otherwise make this content available for your own personal, non- commercial use. Please note, any other use or reproduction of the material or content is strictly prohibited.
Dougie’s Dog Treats is an online shop owned by Natalie Wyatt-Sugg and operated by Dekode Digital. If you have any questions, or if there is something we can help you with, please contact us at info@dougiesdogtreats.co.uk.
You can check and amend any errors on your order up until the moment you click the final ‘Proceed To Checkout’ button.
After submitting your order, we will give you a unique Order Reference Number. At this stage this is just an acknowledgment of what you would like to purchase. Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an email to confirm payment has been received.
If for any reason we have to decline all or part of your order, we will contact you as soon as possible to let you know.
If we are unable to process your payment, we will email you with regards to your order and inform you your payment details cannot be authorised and may invite you to pay by another method.
Prices and Payment
All prices and charges on our website are shown in UK pounds sterling and are inclusive of any VAT payable. Delivery charges are calculated separately, you can find information on these along with any surcharges on our Shipping and Returns page.
Your order total is the price of the products you have selected, plus the applicable delivery charge. Don’t worry, all costs, including any discounts will be clearly set out for you before you choose to submit your order.
At Dougie’s Dog Treats, all of our prices, offers and products are subject to availability and may change before (but never after) we accept your order. If something becomes unavailable, we will do our best to offer you an alternative item.
We work hard to ensure that all the information on our site is accurate, however, occasionally mistakes can occur. If we discover an error in the price or description of a product you have ordered, we will let you know, so you can decide whether to cancel or continue with your order.
Returns, Cancellations and Refunds
As part of our returns process please note that whilst the products are in your possession it is your responsibility to ensure they are kept safe until you are able to return the items to us. For more information, please see Shipping and Returns.